UX research leader

I help public sector and charity organisations understand the people they serve, so they can build things that help people.

A few organisations I've worked with

This is the highest quality user research report we've ever received.

Sarah D Senior Product Manager The National Archives
In 18 years working at JPL, this is the kind of rigour you see on flight projects.

Ota L Education Manager NASA JPL
The confidence I have as a result of your research is immense.

Joe H Strategic Initiatives Lead Hearing Dogs for Deaf People

Selected work

An AI interviewer I co-founded at Torchbox, built to reach the people traditional research can't.

A structured way to run human evals on AI products, built because usability testing alone isn't enough.

Discovery research that reshaped how one of the world's largest human rights organisations thinks about its digital ecosystem.

Password protected

End-to-end service journey research with d/Deaf and hard of hearing participants.

Password protected

Understanding how humanitarian responders across many countries collaborate in a crisis.

Password protected

Observational research across 747 visitor encounters to inform a new digital interactives strategy.

Password protected

Client case studies are password protected. Email me if you'd like access.