UX research leader

I help public sector and charity organisations understand the people they serve, so they can build things that help people.

A few organisations I've worked with

This is the highest quality user research report we've ever received.

Sarah D Senior Product Manager The National Archives
In 18 years working at JPL, this is the kind of rigour you see on flight projects.

Ota L Education Manager NASA JPL
The confidence I have as a result of your research is immense.

Joe H Strategic Initiatives Lead Hearing Dogs for Deaf People

Selected work

Discovery research that reshaped how one of the world's largest human rights organisations thinks about its digital ecosystem.

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End-to-end service journey research with d/Deaf and hard of hearing participants.

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Discovery research for 23,000 NHS staff, including the people traditional methods never reach.

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Understanding how humanitarian responders across many countries collaborate in a crisis.

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Accessibility testing with assistive tech users before a major website launch.

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Observational research across 747 visitor encounters to inform a new digital interactives strategy.

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Case studies are password protected. Email me if you'd like access.