Research with academics, cultural professionals and emerging creatives on how different audiences discover and engage with a major arts organisation's funding, events, publications, archives and networks.
Read more →The fear of smart glasses as a category is disproportionate. Conflating specific abuses with the utility of the technology is a massive mistake.
Read more →AI products don't stand still. User research needs to evolve from a one-off activity into an ongoing part of product development.
Read more →Knowing your users and knowing what they need from a digital product are different things. The gap between those two kinds of knowledge is where projects go expensively wrong.
Read more →Insights from research with Start Network on knowledge sharing, digital platforms and distributed teams across 140 NGOs and six continents.
Read more →AI-moderated research promises faster, cheaper insight. But what happens when fraudsters and AI bots start talking to AI moderators?
Read more →Findings from twenty in-depth interviews that reshaped how Amnesty thinks about its supporters and the platform built around them.
Read more →Under the hood of Sonar, our voice AI interviewer for user research. Co-written with the Torchbox engineering team.
Read more →How we tested AI-powered interviews to reach NHS staff who didn't have time for traditional research methods.
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